Job Seekers

Oct 11Regional Operations Manager for a Charter School OrganizationLos AngelesHotOur client is a non-profit charter school organization operating a nationwide network of leading schools, including a number in South, Southeast, and East Los Angeles. They strive to raise the quality of education in the Los Angeles area and help their students thrive in their academic careers. This mission-driven organization is seeking a Regional Operations Manager to add to their growing team.  


- Manage the school nutrition program, student transportation, and seasonal projects for the regional operations team

- Manage food vendor relationships and ensure compliance with local, district, state and federal laws and regulations

- Manage online operations portal/website for all schools

- Collaborate with team members to monitor and evaluate the effectiveness of operations functions and processes

- Prepare comprehensive requests for proposals for operational goods and/or services

- Coordinate with regional and school-based team members to ensure that compliance requirements and timelines are met, including reports to Los Angeles Unified School District, Compton Unified School District, Los Angeles County Office of Education, California Department of Education, etc.

- Perform data analysis and create reports to help the organization make sound operational decisions to improve quality control and/or reduce costs

- Support special projects and other tasks as instructed by the Director of Operations


- Bachelor’s degree required

- MBA or Masters degree, preferred

- 4+ years of work experience in a fast-paced, high-capacity work environment with a strong background in analytics, project management or charter operations role

- Strong organizational skills, attention to detail, and demonstrated ability to manage multiple projects simultaneously and adapt to changing priorities

- Effective teamwork orientation with the ability to communicate and build relationships with multiple constituencies, including fellow team members and contractors/vendors

- Strong problem solving and critical thinking skills 

- Experience using Excel and/or Google Sheets to analyze large amounts of data and perform quantitative analysis

- Systems thinker with an ability to develop and implement internal systems and processes to increase effectiveness

- Ability to work in a fast-paced, entrepreneurial environment

- Motivated and self-directed; demonstrated initiative, leadership, and tenacity 
Oct 11Director of Operations for a Popular E-Commerce RetailerLos AngelesHotDescription: Our client is a well-known and fast-growing fashion e-commerce brand.  They are seeking a Director of Operations to help manage the day-to-day operations of their Santa Fe Springs distribution center.


- Build and oversee a best-in-class operations team with an eye for culture, streamlined systems & processes, and cost-effective order fulfillment

- Assist the VP of Ops to manage  the ~1,500-person operation within a complex and hyper-fast-moving pace

- Design and execute plans to improve and enhance purchasing, shipping, and operations

- Work directly with cross-functional internal teams as well as external stakeholders to maintain timely, cost-effective, and quality fulfillment

- Collaborate with senior-level executives to manage supplier relationships, product quality, and manage a variety of supply chain initiatives

- Safeguard operations and contents by establishing and monitoring security procedures and protocols

- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures

- Collaborate with others to accomplish detailed and accurate operational forecasting and achieving and exceeding budget performance on operations


- Bachelor's degree, required

- 5-10 years of experience in operations

- Minimum of 3 years of experience in a Manager role

- Experience on-the-ground with DC operations and planning

- Spanish a plus  
Oct 3VP of Operations/General Manager for an Innovative Retail Concept Los Angeles Hot

Description: Our client is a bakery/entertainment/event start-up with a handful of current stores and a very steep growth trajectory.  The company is seeking a VP of Operations or General Manager to manage the day-to-day operations of their locations and help facilitate its tremendous growth. This is a wonderful opportunity for someone who is looking to work in a creative, fast-paced, start-up environment. 


- Oversee and manage the firm's studio managers, customer experience team, and all other corporate employees

 - Manage the day-to-day operations of the current stores, while building processes and systems for scale

 - Oversee the entire employee experience and create an ecosystem for a healthy, happy culture

 - Manage both existing and new vendor/supply chain relationships 

 - Collaborate with others to accomplish detailed and accurate operational forecasting to meet operational budget expectations

 - Manage, track and analyze marketing campaigns and initiatives  (ideally, although marketing experience is not required)

- Assist with real estate negotiations and build out for new locations


 - Bachelor's degree, required 

 - MBA, preferred 

- 6+ years of experience in an operations role 

 - 2+ years of experience managing teams of 5 or more 

 - Experience in a start-up environment, highly preferred – entrepreneurial fortitude, required

 - Retail and/or food and beverage industry experience a plus, but not required

 - Experience managing a diverse, cross-functional, set of responsibilities

 - Track record of bringing order to chaos through the creation of systems and processes

 - Experience substantively changing an organization by envisioning and executing on major initiatives from concept through completion



Oct 2Client Services Associate for a Well-Known Financial Advising Firm Los AngelesHotOur client is a successful multi-family financial advising firm providing comprehensive investment consulting and financial planning services to entrepreneurs, business owners, and their families. The company is seeking a Client Services Associate to serve as a right-hand to their small team of world-class advisors in interacting with their (high net worth) clients, preparing client materials, managing client requests, and more. This is a great opportunity for an individual who is looking to either grow into a financial advisory position or provide best-in-class support to a tight-knit company that fosters strong relationships. 


- Prepare quarterly client meeting materials, including investment performance reports and financial planning updates

- Process client requests (i.e. wires, checks, journals, etc.)

- Utilize various applications (Outlook, Salesforce, custodian websites, etc.) to obtain account information and execute service requests

- Reconcile current client activity, fund transfers, and previous day’s activity to ensure accuracy

- Open new investment accounts 

- Prepare client correspondence

- Gather/collect data, input and run financial planning reports

- Other responsibilities that may be assigned, as needed


- Bachelor's degree in Business/Finance or related field

- Minimum 2 years’ experience in Financial Services

- Series 65 required, CFP® a plus

- Strong Microsoft Office competency

- Salesforce (CRM) and eMoney experience a plus

- Outgoing, personable, engaging, with a passion for client service

- Strong written and verbal communication skills

- Ability to anticipate advisor/client requests

- Detail-oriented with ability to prioritize and organize workflow

- Excellent customer-facing skills

Oct 2Office Administrator for a Successful Financial Planning FirmLos AngelesHotOur client is a successful multi-family financial advising firm providing comprehensive investment consulting and financial planning services to entrepreneurs, business owners and their families. The company is seeking an Office Administrator to manage the overall office environment for its financial advising team. This is a great opportunity for an individual who is looking to work in a professional services firm at a tight-knit company. 

- Manage calendars and office needs of partners/advisors (i.e. scheduling appointments, confirming meetings, coordinating calendars) 

- Handle logistics for onsite meetings (reserve/prepare/maintain/clean-up conference room, greet and escort clients/guests, arrange/offer refreshments and/or food)

- Leverage technology to help support and track sales/marketing efforts (pipeline management, social media, email blasts)

- Manage client calls in a cordial and timely manner; screen other phone calls and take messages as needed

- Maintain contact database in SalesForce (i.e. birthday/holiday cards & gifts; sales pipeline and tracking of marketing activities)

- Filing (paper & electronic) & management of off-site storage space

- Assemble client reports and meeting packages

- Order and maintain office supply inventory and equipment, coordinate with vendors as appropriate

- Retrieve, sort, distribute and process incoming mail, newspapers and other periodicals

- Manage out-going mail (addressing, postage, overnight delivery prep, and monitoring, obtain delivery confirmations, drop off mail to post office/box daily)

- Support team as needed


- Associate’s Degree or higher, preferred

 - 5+ years of experience in an administrative position in professional services industries such as financial, legal, or accounting

- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM software/system (SalesForce expertise preferred)

-Ability to track and complete long-term and complex projects without supervision

- Ability to maintain a professional presence and client-friendly demeanor

- Excellent written and verbal communication skills; strong proof-reading skills

- Team player, able to work well with all levels of the firm, as well as with clients

- Desire/ability to work successfully in a small company environment

- Must be a self-starter, punctual, organized, meticulous, accurate, detail-oriented and able to multitask and meet deadlines


Sep 21Finance Manager for a Charter School OperatorLos AngelesHot

Our client is a fast-growing, mission-driven organization and the premier provider of professional business and consulting services and software/data solutions to not-for-profit charter schools in California and several other states.

They seek a Finance Manager to work with 5-7 school clients as basically an outsourced Chief Financial Officer.


- Be a lead contact person for 5-7 school clients

- Work with school leadership to provide business advice, help schools understand charter school finances, facilitate multi-year budget planning and prepare monthly financial statements and analyses

- Opportunity to work on special projects as needed

- Build relationships in the surrounding charter and charter authorizing communities

- Prepare (in partnership with the accounting team) monthly financial statements

- Manage budget development and tracking for client schools

- Develop a functional expertise in one or more areas of school business operations


- Advanced degree preferred or equivalent business or school operations experience

- 4-8 years work experience

- Strong communication and analytical skills

- Accounting and Finance acumen

- Experience with client services, business development and marketing initiatives

- Expertise with Microsoft Excel

- Occasional travel

- Commitment to education and knowledge of charter school operations a plus

- Self-motivated and entrepreneurial - able to operate in an ever-changing environment

Sep 18Credit Analyst/Senior Credit Analyst for a Capital LenderSan Diego HotOur client is a capital lender, offering business loans to serve the unique financial needs of businesses throughout the United States. They have funded over $120 million have done business with companies of all sizes and across many industries.  They are a private, family-owned business seeking a Credit Analyst as well as a Senior Analyst to add to their team. The analysts will be responsible for assessing the financial condition of small business loan applicants and approving or declining loans. These are extremely fast-paced roles that will involve decision making authority and leadership within a growing company. 


- Review financial statements and analyze business bank statements to determine credit worthiness of small businesses

- Size and structure loans for approved clients

- Complete credit memos for approved loans 

- Conduct ad-hoc research on businesses to protect against fraud

- Interview potential clients in order to further assess ability to repay

- Decline loan applications that do not meet the minimum criteria


- Bachelors’ degree, preferably in Business, Finance, Economics, or a similar discipline

- Minimum 1 year of experience underwriting and analyzing small business loan applications
- 2-3 years in the industry, preferred

- A strong grasp of GAAP accounting principles and ability to dissect financial statements and bank statements

- Knowledgeable about the small business lending landscape 

- Well-developed organizational, communication, and time-management skills

- Adept in Microsoft Office Suite, G-Suite, and ability to quickly pick up new programs and CRM systems

- Strong critical thinking, mathematical, and analytical skills

- Ability to make complex decisions under pressure in a fast-paced environment
Sep 11Data Science Strategist for a Strategy/Marketing ConsultancyLos AngelesHotOur client is a boutique Los Angeles-based strategy and marketing consulting firm. This consultancy offers research-driven marketing and growth strategies that are grounded in behavioral economics, game theory, and data science. They are seeking a Data Science Strategist to tag team with their Founder to deliver important insights to their clients. 

This is a full-time role, but they could explore slightly less than full time for a perfect candidate who has that need.


- Work with detailed and complex market research questionnaires and data sets

- Analyze survey data and cross tabs in order to identify insights for the client

- Prepare presentations and reports to clients

- Integrate primary research with client's existing data in order to create broader analyses

- Create pipelines and scripts to automate data processing and other tasks

- Strategize client direction based on insights

- Provide some general project management support


- Bachelors Degree

- 3-5 years’ experience in data science – in a consulting capacity, as part of a market research team, or even from a data-focused start-up

-Strong understanding of data analysis and scripting in Python or R

- Public code available for review strongly preferred

- Strong understanding of social science statistical methods

- Fluency with Microsoft Excel

- Experience fielding surveys, a plus

- Experience in a client-facing role, a plus

- Experience in a product/project management role, a plus

- Experience with Jupyter notebooks (in Python), a plus

- Must be intellectually curious and comfortable working in prototyping mode
Sep 5Senior Real Estate Accountant for a Real Estate DeveloperLos AngelesHotOur client is an LA-based, real estate investment, development, and management platform. They are dedicated to expanding their multi-family portfolio through value-add acquisitions and ground-up development in markets with strong employment fundamentals, relative affordability, and high quality of life. The firm is seeking a Senior Corporate Accountant to add to their growing team. The ideal candidate will be highly organized, detail-oriented, and comfortable in an entrepreneurial environment.  They will be joining a growth-oriented team of high performers who are passionate about the project they are working on.  

Job Responsibilities

- Manage the monthly financial reporting close process and record journal entries 

- Assist with quarterly investor reporting, preparation of capital statements and distributions.

- Assist with compilation and preparation of supporting schedules for interim/annual tax returns.

- Reconcile general ledger accounts to sub-ledgers/supporting schedules and prepare monthly bank reconciliations.

- Assist with due diligence requests in connection with acquisitions, financings and refinancings.

- Prepare quarterly and annual debt compliance packages and other corporate schedules.

- Liaise between the Accounting and Asset Management teams to provide financial analyses, including property operating results and leasing data
- Perform ad hoc financial analyses for executives.


- Bachelor’s degree in Accounting, Finance or related field, required 

- 2-3+ years of relevant accounting experience including monthly financial reporting close process.

- Public Accounting experience preferred

- Proficient in US GAAP accrual basis of accounting

- Hands-on experience with Yardi Voyager, a plus

- Proficient in business related software including Microsoft Excel, Word, and PowerPoint

- Excellent written and verbal communication skills

- Detail oriented and strong analytical skills

- Ability to prioritize and meet deadlines
Sep 5Human Resources Business Partner for a Leading Ecommerce RetailerSanta Fe Springs HotOur client is a well-known e-commerce company focused on women's apparel. They are seeking an HR Business Partner to perform a wide variety of professional/administrative human resource functions in their newly built warehouse in Santa Fe Springs. 


- Build and maintain HR systems and processes in their Santa Fe Springs warehouse

- Serve as a key collaborator with the VP of Human Resources and VP of Customer Experience in the development of an HR strategic plan and
quarterly operating plan

- Track key HR metrics like cost per hire and retention rates

- Provide HR advice and support on a wide variety of business matters

- Identify requirements for, negotiate with, and manage external resources (i.e., contractors, consultants, external-counsel) as needed to meet operating requirements

- Work with the Manager of Talent Acquisition to ensure the timely delivery of high-caliber talent


- Bachelor's degree, required 

- 5-10 years of directly relevant management experience (i.e., leading people both in a direct and indirect manner) 

- Previous experience working with a Distribution Center 

- Fluent or highly proficient in Spanish

- Strong handle on analytics and leveraging data to make decisions

- Experience in a retail/ecommerce, highly desired

- Strong interpersonal and negotiation skills

- Exceptional attention to detail and quality control

- Comfort in an entrepreneurial environment that is ever-changing
Aug 25Workforce Manager for a Popular Ecommerce CompanyLos AngelesWarmOur client is a well-known e-commerce company focused on women's apparel. They are seeking a Workforce Manager to manage day-to-day operations in their distribution center. This is a great opportunity for someone looking for a high-growth environment with a steep trajectory!  


- Manage the 1000+ employees in the distribution center to ensure productivity and smooth operations

- Coordinate schedules and all human resources-related issues 

- Plan and allocate resources within the distribution center

- Streamline and implement processes for effective and efficient allocation of staff

- Monitor day-to-day aspects related to workforce to ensure contractual terms are being followed

- Work with operations on budget exercises, cost saving exercises, and general support to avoid penalties related to staffing and service level

- Proactively work with staff on training and professional development


- Bachelors Degree, required

- Solid forecasting, scheduling ,and production background

- Traditional FP&A skills and analytical chops

- Experience with Adecco or other on-site staffing vendors, a plus

- Strong interpersonal and negotiation skills

- Exceptional attention to detail and quality control

- Comfort in an entrepreneurial environment that is ever-changing
Aug 24Corporate/General CounselLos AngelesWarmOur confidential client is seeking a Corporate or General Counsel to deal with a wide variety of legal and compliance matters and serve as a senior advisor to their executive team. They are a fairly sizeable (~$600m), entrepreneurial company in hyper-growth mode. 


- Draft, review, negotiate and disseminate standardized corporate documents, agreements, and policies in support of scaling infrastructure and operations

- Provide practical legal advice and support to the leadership team and functional leaders

- Identify, negotiate, and manage external resources (i.e., contractors, consultants, external-counsel) as needed to respond to inquiries, claims, and potential litigation

- Assist the HR team in evaluating complex employment matters and in the review of employee files, accommodation requests, and unprotected leave requests

- Partner with cross-functional resources to develop and provide internal training and counsel

- Serve as a resource for reviewing and editing internal and external messaging related to employment issues, real estate matters, licensing, trademark, and across the legal spectrum

- Serve as liaison and point person for external legal resources as-needed

- Maintain professional certification and licensure by participating in ongoing training and development in the legal profession


- Bachelor's degree, required 

- 4-8 years of relevant legal experience in a medium or large law firm and/or an in-house setting with a top firm

- Excellent academic credentials from a top law school

- Admitted to practice as part of the California Bar

- Ability to draft well-structured, complete and concise correspondence and documents

- Deep knowledge of specific contract provisions as they apply in commercial contexts including indemnification provisions and limitations of liability

- Strong interpersonal and negotiation skills
Aug 20Sales Trainer for a Sales Consulting FirmLos AngelesHot
Our client specializes in sales training for salespeople and managers in a variety of industries. They implement sales development programs, best practices, sales management skills and programs to convert a service culture to a sales culture. They believe in helping their clients create a unique and positive buying experience for their customers. They seek a Sales Consultant and trainer.  This person must have a strong business acumen and executive presence, as well as a client service mindset and desire to over-deliver.

Job Description

- Initially conduct interviews, focus groups, and observations to learn the client’s culture, people, and processes

- Drive the development of the training curriculum 

- Work with training curriculum team to craft messaging and materials to most effectively deliver sales training to their clients

- Lead and facilitate training sessions for small to large corporate audiences

- Coach and mentor participants through in-depth one-on-one and smaller group sessions

- Provide superior client follow-up and support leading up to each engagement

Required Skills and Attributes

- 8+ years training experience

- Bachelor's required; MBA or other related advanced degree(s) a plus

- Sharp intellect and the ability to be "quick on the draw"

- Ability to understand the client's IP clearly and then contribute to the IP

- Relatable professional experience

- Executive presence and charisma

- Fluent in different languages, a plus 

- Must be able to travel internationally, occasionally
- Innate understanding of when to speak and how to engage the front of room

- Unmatched written and oral communication skills
Aug 18Vendor Manager for a Leading E-Commerce Retailer Los AngelesHot

Our client is a well-known e-commerce company focused on women's apparel. They are seeking a Vendor Manager to develop and manage vendor relationships, with a particular focus on apparel manufacturing and design. The successful candidate should have experience driving significant top and bottom line results, managing multiple responsibilities within a fast-paced environment, and building strong relationships.


- Negotiate effectively with vendors to establish joint goals, facilitate growth, increase profitability within the company 

- Develop new and existing vendor relationships

- Identify potential vendors and conduct research to determine who offers the best products, prices, and services

- Coordinate vendors to develop efficient supply chain strategies

 - Create and manage in-house processes and systems for tracking vendor KPIs


- Bachelor’s Degree, required 

 - 5+ years of relevant experience in vendor management 

- Strong interpersonal skills

- Excellent written and verbal communication skills – plus a strong analytical/budget-management skill-set

- Ability to multi-task and wear multiple hats in the midst of a busy environment

- Love of fashion, strongly preferred! 

- Experience working within the LA fashion district, very strongly preferred!


Aug 17Forensic Accounting Senior Manager/Partner for an Economic Consulting and Forensic Accounting FirmLos AngelesHotOur client is a fast-growing economic consulting and forensic accounting firm, partnering with top law firms and attorneys across the country. They are seeking a forensic accounting Senior Manager or above focused on family law to add to their growing team. This company employs a well respected group of professionals who view this role as a vital part of their team. The ideal candidate will have a great energy with a hunger and willingness to learn and grow.

The firm is open to hiring at a variety of levels for this role, from Senior Manager up to Partner.  If you are a polished, enthusiastic, entrepreneurially-minded forensic accountant who is looking for a home where your talent will be nurtured and appreciated, this could be the role for you.


- Analyze and investigate financial statements and reports for a wide
variety of clients

- Reconstruct activities and events in financial wrongdoing

- Create presentations in support of legal cases

- Audit records, investigate inconsistencies, and trace assets

- Investigate the legitimacy of information provided by clients

- Prepare declarations, working files, and reports to summarize findings

- Interview individuals who created, contributed to, or reviewed records
under analysis

- Perform electronic discovery and records preservation

- Serve as client point person and in a business development capacity

- Present expert witness testimony


- Bachelor's Degree

- 4-5 years of General Accounting experience; 1-2 years Forensic Accounting experience (more experience if being considered at the Partner or pre-Partner level)

- Advanced Excel Skills required

- Ability to multi-task

- A desire to learn and great track record of collaboration in previous

- Courtroom-ready presence for testifying portion of the role

- Raw intelligence and intellectual curiosity
Aug 16Manager of Marketing Strategy & Analytics for a Large RetailerCalabasasHotOur client is one of the largest tool and equipment retailers in the country. They are seeking a Manager of Marketing Strategy and Analytics to review data, develop new analytics, look for insights and deliver recommendations on how to continually improve their marketing campaigns. The Manager will play an integral role on the marketing team and influence marketing efforts.


- Review and analyze all marketing efforts to identify successful elements and work to continuously improve ad performance

- Develop insights and help formulate strategic direction of all marketing efforts

- Identify customer trends and recommend data-driven responses to help guide strategy and decision making

- Assist in the creation of presentation materials to communicate key learnings and recommendations to senior level executives clearly and concisely

- Manage, track and analyze all marketing related test campaigns and initiatives

- Assist in the design and execution of key test which will drive the development of insights

- Assist with the execution of ad hoc strategic marketing projects as assigned

- Build, develop and grow business relationships across the organization vital to the success of our projects

- Additional duties as assigned by manager


- Bachelor's degree, required 

- 3+ years of working with financial and/or marketing data and performing analyses and/or modeling or 2+ years at a top tier investment banking or consulting firm

- High proficiency in Microsoft Office Suite and other data reporting tools

- Strong quantitative skills, attention to detail and a high aptitude for problem-solving

- Proficiency with standard business and database software (e.g. MS Access, Oracle, SQL) and experience using business intelligence tools (e.g. COGNOS, TM1, DOMO, Tableau)

- Excellent oral and written communication skills 
Aug 16Brand Strategist for a Leading Brand Strategy FirmLos AngelesHot

Our client is a full-service strategic brand consulting firm based in Los Angeles. They provide companies with immersive consulting sessions, full brand program development, and everything in between. The company values its employees and offers a great work-life balance.  They are seeking an energetic Brand Strategist or Senior Brand Strategist to lead client engagements


 - Lead and/or co-lead the development of brand strategy projects, brand architecture, proprietary name development, and brand identities

- Serve as the client-facing lead of strategy projects, guiding their thinking and adoption of brand recommendations

- Develop an in-depth understanding of the clients’ categories and businesses, as well as their short-term and long-term brand objectives

Lead in collaborative strategy sessions 

 - Collaborate closely with world-class creative team


- Bachelor's degree

- 3+ years direct experience in a brand strategy agency, with a Strategist or Senior Strategist (Consultant or Senior Consultant) title

- 2+ years of management experience in brand strategy engagements

- Energetic personality

- Demonstrated leadership abilities  

- Ability to handle stressful situations and deadline pressures

- Outstanding written, verbal and presentation communication skills 

- Ability to travel as needed to client sites (up to 25% at times)




Aug 1Director/Senior Director of Customer CareLos AngelesColdOur client is a well-known e-commerce company focused on women's apparel. They are seeking a Director/Senior Director of Customer Care to direct and oversees all aspects of the firm's customer service policies, objectives, and initiatives. 


- Manage multiple-location customer care organizations and create accountability

- Lead a team of Managers to continuously improve customer experience 

- Develop and implement standard operating procedures to ensure a consistent experience

- Leverage technology, KPIs, and other tools to lower costs while improving performance

- Manage 3rd party vendor relationships (i.e., outsourcing, technology, secret shops)

- Own, write, edit, manage, disseminate all customer-facing communications (non-marketing)

- Ensure on-going agent/advocate development and quality improvement

- Own and improve CSAT (current) and NPS (future) scores


- Bachelor's degree, required 

- 10+ years of experience in customer care, required 

- Experience Managing 3rd party vendors, required 

- Advanced in Microsoft Office Suite 

- Excellent verbal and written communication skills

- Ability to collaborate in a highly matrixed and cross-functional organization structure
Jul 23Customer Care Manager for a Popular E-Commerce Fashion BrandLos AngelesColdOur client is a well-known e-commerce company focused on women's apparel. They are seeking a Customer Care Manager to manage and build a team that provides an exceptional experience to customers.


- Manage the day-to-day operations of a 50 seat Tier-1 contact center through 5 supervisors

- Manage the day-to-day operations of the reputation management team (social + review sites)

- Create accountability throughout the customer care organization

- Ensure on-going agent/advocate development and quality improvement

 - Work cross-functionally with outsource team, operations, and quality training manager

- Continuously work to improve center performance across a number of KPIs

- Manage escalated issues in partnership with Director, VP and legal counsel as needed

- Serve on a management rotation schedule for evening & weekend coverage as needed 


- Bachelor's degree, required 

- 5+ years of customer service management experience, with the proven track record of managing successful teams.

- Strong leadership, management and mentorship capabilities 

- Ability to develop new procedures, policies and reporting tools to simplify and improve operations 

- Strong analytical and problem-solving skills; ability to synthesize data into comprehensive reports for all levels of staffs 

Jul 16Principal/Partner for an Elite Management ConsultancySan FranciscoHotOur client is a world-class management consultancy firm that helps clients solve complex, strategic, cultural, and leadership challenges. They have led breakthrough engagements at many of the world's top companies. They approach their work through a systems-view that intentionally connects human dynamics to issues of strategy, organization, and process.

They are seeking a Principal/Partner for their San Francisco office to design and lead client engagements, oversee delivery and the client experience, and contribute to the growth of the business. This role will allow the candidate to partner with the C-suite at some of the world's most successful companies.


- Lead of team of "A" players on engagements and programs, with full responsibility for quality and impact, client experience, and growth of relationship

- Manage client engagement teams to diagnosis problems, design interactive client experiences, and facilitate client interactions ranging from project check-ins to breakout groups or large off-sites

- Communicate with clients to understand their system more clearly, the issues they face, and the mindsets and behaviors that will support their transformative vision

- Earn the right to be an influential and trusted advisor to executives

- Drive a collaborative business development process

- Structure, frame, and solve complex organizational and execution problems

- Create project implementation plans based on diagnostic work

- Design interactive client experiences to support realization of client goals

- Develop the firm’s intellectual property through internal and external research

- Play a meaningful role in firm leadership by enabling professional development, mentoring, team leadership, and recruiting

Targeted Qualifications:

- 12+ years of management consulting experience (with a strategy or organizational effectiveness background)  

- MBA, required

- Strong relationship-building skills both internally and with clients to create long-lasting relationships

- Strong business acumen and ability to learn, apply, and communicate business-related concepts and ideas

- An eye for detail with a high bar for achievement

- Ability to play at all levels

- High tolerance for ambiguity and willingness to be flexible

- Passion for personal and professional transformation

- Advanced proficiency in Microsoft Office (PowerPoint, Word, Excel) and primary/secondary research

- Belief that work should be about doing something fulfilling!
Jul 16Director of Retail Controls for a Large RetailerCalabasas, CaliforniaHotOur client is one of the largest tool and equipment retailers in the country. They are seeking a Director of Retail Controls to lead a number of retail analytics strategy initiatives. This role also oversees workforce management analytics and helps drive labor budget strategy for the business. 


- Coach and develop a team of high performers and provide clear goals and expectations to enable success

- Work across a variety of functions to own retail analytics data - including human capital, finance, inventory, marketing, and operations

- Oversee the creation, application, and management of annual and monthly labor forecasts using a comprehensive workforce management strategy

- Partner with Finance team to manage and maintain the alignment of labor expense to budgets and forecasts

- Lead the design and development of retail reporting platforms, collaborating with stakeholders to understand the needs of the business, as well as with key partners including Finance, Business Strategy, IT, LP and others

- Formulate, propose, and garner support and approval for new continuous improvement, reporting, and business intelligence initiatives

- Proactively identify areas of opportunity related to sales, workload, payroll hours and costs and develop and implement strategic plans for improvement


- Bachelor’s Degree in Finance, Business, Accounting, Economics, Information Technology, or related field

- Master’s degree preferred

- 7+ years of experience with multi-unit retail in Finance, Retail Operations, Analytics, or similar business area

- Field retail experience, a plus

- Advanced knowledge of Excel, PowerPoint, and data modeling

- Experience with Kronos Workforce Management, Oracle, Cognos, Netezza, and/or Tableau a plus
Jul 1Science Curriculum Specialist for a Leading Charter SchoolMemphis, TennesseeHotOur client is a leading non-profit public school operator and one of the top three largest in the nation. Their organization is dedicated to preparing their 3,000+ students for college, leadership roles, and life. They are seeking a mission-driven Science Curriculum Specialist to support teachers in implementing a science program at multiple school sites. 


- Provide teachers with assistance in developing strategies that support quality instruction to all students

- Train teachers to manage, interpret and use assessment data and facilitate data analysis 

- Work collaboratively with the Director of Academics, Coaching Team, School site administration and department chairs and teachers

- Provide observations, co-planning, and professional development on research-based instructional strategies and classroom practices

- Develop curriculum aligned to Science Standards and Next Generation Science Standards

- Utilize the coaching model to provide opportunities for teacher reflection on classroom observations


- Bachelor's degree, required 

- Master's in Education, preferred 

- 4+ years teaching experience in Science at the middle or high school level, with valid credentials

- Experience developing and facilitating professional development

- Experience developing material using Next Generation Science Standards

- Solid knowledge of Physics, Chemistry, Biology 

- Strong understanding of adult learning theory and teacher developmental needs

- Excellent verbal and written communication skills are essential

- Ability to travel to other school sites/locations
Jun 30Staff Accountant for a CPA FirmPacific Palisades, CAWarm

Our client is a full-service public accounting firm located on the westside of Los Angeles. This firm was founded over 60 years ago and they pride themselves on their quality, personalized, professional services. They work with various industries including real estate, law firms, marketing firms, technology, non-profit and more. 

They are seeking a motivated Staff Accountant with 2+ years tax/accounting experience with a CPA firm to join their friendly office. 

Experience in the following areas essential: 

- Experience with Quickbooks 

- Adjusting of client's books and records

- Preparation of tax returns including individual, partnership, corporation, LLCs and trusts

- Tax planning

- Knowledge of ProSystem tax software, a plus

- Preparation of payroll, sales tax returns and business property tax statements, a plus


- 2+ years experience with a CPA firm

- Bachelor's degree in Accounting or Business Administration

- Strong verbal and written communication skills

- Proficiency in QuickBooks for Windows

- Availability to work overtime during tax season as needed 

Jun 25Principal for a Charter SchoolMemphis, TNHot

Our client sits at the forefront of public education reform as a leading public charter schools operator and an important catalyst for education reform across the country. This non-profit organization works directly with school districts to transform failing high schools and middle schools into small groups of successful schools, with an aim to help the district reinvent them into the most successful districts in the country. 

They are seeking a talented, entrepreneurial Principal to assist in transforming a school in Memphis. The candidate selected will have a great opportunity to change the face of education in this neighborhood.  


- Serve as administrator and integral part of the instructional leadership of the school, direct and supervise the curriculum and guidance program of the school

- Inspire and lead teachers, administration, and other key stakeholders in a sometimes difficult environment

- Evaluate performance of teachers and other school employees and coach them on individual development to ensure professional development and increased tenure

- Manage and improve processes for student discipline and attendance

- Evaluate and supervise school curriculum and instruction program with all departments

- Coordinate and supervise complex safety plans

- Oversee scheduling of field trips, organize and inventory technology equipment and assist with the development of a master class schedule

- Develop and Maintain the school budget

- Build relationships with parents, students and staff to discuss student progress and problems after class outside of school hours (via cell phone or in person)

- Maintain work hours beyond school hours for other professional duties or functions


- 5+ years teaching experience at middle or high school level

- Previous leadership experience within a middle school or high school, required

- Holds a valid TN Administrative Credential or comparable out of state credential which is transferrable to TN

- Proven management and team building skills and experience coaching teachers

- Knowledge of bilingual education

- A passion for improving urban middle and high schools and driving education reform

Jun 8VP of Human Resources for an Ecommerce Fashion RetailerLos Angeles, CaliforniaHotOur client is a well-known e-commerce company focused on women's apparel. They are seeking a VP of Human Resources to run the day-to-
day operations of the firm and manage the human resources team. 


- Serve as a key collaborator with the VP of Human Resources and VP of Customer Experience in the development of an HR strategic plan and
quarterly operating plan

- Provide HR advice and support on a wide variety of business matters

- Work closely with the company's senior leadership team and functional leaders

- Identify requirements for, negotiate with, and manage external resources (i.e., contractors, consultants, external-counsel) as needed to meet operating requirements

- Work with the Director of Human Resources and ensure the development/implementation of an HR Business Partner model 

 - Work with the Manager of Talent Acquisition to ensure the timely delivery of high-caliber talent

- Assist in the recruitment of senior level and highly confidential roles within the organization

- Draft, review, edit, and disseminate corporate communications on behalf of the CEO/Founder, and other senior leaders as needed


- Bachelor's degree, required 

- 4-8 years of directly relevant management experience (i.e., leading people both in a direct and indirect manner) 

- 10-15 years of relevant human resources experience 

-  Experience in a consumer product, retail operation, and/or digital organization, highly desired

- Ability to draft well-structured, complete, and concise correspondence and documents

- Deep knowledge of specific contract provisions as they apply in commercial contexts, including indemnification provisions and limitations of liability

- Strong interpersonal and negotiation skills

- Exceptional attention to detail and quality control