Head of Operations for a Popular E-commerce Retailer

Area : Los Angeles

Description : Our client is a well-known and fast-growing fashion e-commerce brand.
They are seeking a Head of Operations to manage the day-to-day operations of their Vernon headquarters and Santa Fe Springs distribution center along with operational considerations in customer care.

Responsibilities:

- Build and oversee a best-in-class operations and customer care team with
an eye for culture, streamlined systems & processes, and cost-effective
order fulfillment

- Oversee ~1,500-person operation within a complex and hyper-fast-moving pace

- Ensure the entire operational flow of the company is efficient and
customer-centric

- Design and execute plans to improve and enhance purchasing, shipping, and operations

- Work directly with cross-functional internal teams as well as external
stakeholders to maintain timely, cost-effective, and quality fulfillment

- Collaborate with senior-level executives to manage supplier
relationships, product quality, and manage a variety of supply chain
initiatives

- Safeguard operations and contents by establishing and monitoring
security procedures and protocols

- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures

- Collaborate with others to accomplish detailed and accurate operational forecasting and achieving and exceeding budget performance on operations

Qualifications:

- Bachelor's degree, required - MBA a plus

- 10-15 years' experience in operations - additional corporate strategy or
general business operations experience a plus

- Minimum of 5 years' experience in a director-level role within Operations

- Experience on-the-ground with DC operations & planning

- Experience managing other functions, such as procurement and
facilities/maintenance, customer care, sales/marketing

- D2C fulfillment operations and inventory management experience

- Ability to work in a fast-paced, start-up environment with a
roll-up-sleeves philosophy and track record

Published : Feb 27, 2019

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